Privacy Policy

At Imen Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and products.

📋 Information We Collect

We may collect the following types of personal information:

- Contact details: Name, email address, phone number, shipping address

- Order information: Purchase history, payment method, delivery preferences

- Browsing data: IP address, device type, browser type, pages visited

- Communication: Messages sent via contact forms, WhatsApp, or social media

🛠️ How We Use Your Information

Your data is used to:

- Process and fulfill orders

- Communicate order updates and promotions

- Improve website functionality and user experience

- Respond to customer inquiries and support requests

- Comply with legal obligations

💳 Payment Security

We do not store credit card or payment details. All transactions are processed through secure, encrypted payment gateways (e.g., PayPal, Stripe, or local bank integrations).

📦 Data Sharing

We do not sell or rent your personal information. We may share data only with:

- Trusted logistics partners for delivery

- Payment processors for secure transactions

- Legal authorities if required by law

🌍 International Customers

If you are shopping from outside Tunisia, your data may be transferred and processed in accordance with international privacy standards. We ensure appropriate safeguards are in place.

🧼 Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

🧑‍💻 Your Rights

You have the right to:

- Access your personal data

- Request corrections or deletions

- Withdraw consent for marketing communications

- File a complaint with your local data protection authority

To exercise these rights, contact us at:  

📧 privacy@imenstore.tn  

📱 WhatsApp: +216 58 081 885

🔄 Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the revised date.

Last updated: November 2025